Home > Shopping Guide  

Shopping Guide

- FairyLand Shopping Mall is at the time zone of GMT +9:00.

- If you have any unanswered questions or you have concerns about this guide please contact us.

- This guide was last updated on JULY 2012.







Table of Contents

Membership

Placing your order


Payment


Mileage Points


Combining/changing orders


Order cancellation


Return & Exchange


Shipping & Delivery










Membership

- FairyLand Shopping Mall membership is a free service.

- Convenient shopping services such as Wish List or Mileage points are available for registered members.

- Please check that your EMAIL is registered correctly because this is the primary method of communication between FairyLand and you.
Some email service providers may filter or block emails from FairyLand without notifying you and we strongly recommend you to change your email if this is the case.

* IMPORTANT: FairyLand is not responsible for any incidents arising from email service providers filtering or blocking our emails.
We advise you to change your email prior to order placement if you think your email service provider is blocking our email.

- If you have any changes to member information, Please modify your information at My Account.





 






Placing your order

- We do our best to make your shopping experience at FairyLand an enjoyable one. Order procedure is as following.

* IMPORTANT: Please read our this page carefully if this is the first time you have visited FairyLand.



Step 1: Placing your order
- Select items you wish to order and read the product information

- Click [Add to Cart] to place item in the Shipping Cart

- Select shipping zone of your country to add shipping fee if applicable (check Delivery Guide on the bottom of this page for more information)

- Click [Check-out] and either log-in or click new customer if you are ordering as a non-member. Skip this step if you have already logged in.

- Enter your shipping information correctly and complete your order form

- Select Paypal / Credit Card on the bottom of the order form, if your order is being shipped to 1~4 EMS zones.

- For EMS Premium Zone, manual email invoice will be sent once shipping fee is calculated according to the particular order.




Step 2: Making Payment
- Currency used at FairyLand Shopping Mall is in US dollar.

- Proceed with making payment using Paypal or credit card once the order form is completed.

- If you cannot make immediate payment but plan to do so within the grace period (7 business days),
Payment should be made to FairyLand's Paypal address (fairyland76@naver.com) containing your order number in the message.

- Order Status will be changed to [Item Processing] when payment is confirmed, generally within 1~2 business days.



Step 3: Processing time
- Please check to the processing time stated on the product page.
If you have ordered more than one item, one with the longest processing time should be referred to.

- Processing starts upon payment confirmation and it does not include Saturdays, Sundays and public holidays.

- Automated shipping notice email containing tracking number is sent out once shipping is made. This can also be checked by going into order status page.






 





Payment

- When the order is placed successfully, you will be directed to a page containing your order number, total price and hyperlink to making payment via Paypal.

- Click Paypal logo to proceed with making payment using Paypal or credit card immediately.

- If you cannot make immediate payment but plan to do so within the grace period (7 business days),
Payment should be made to FairyLand's Paypal address (fairyland76@naver.com) containing your order number in the message.


- Manual email invoice is sent for EMS Premium Zones. Please allow up to 3 business days.


Dispute & cancellation of payments

- IMPORTANT: Information requested by payment companies may be provided in order to resolve the case if, for any reason, dispute or cancellation of payment arises for an order with a completed payment.
This information can include order contents, ID, customer name, address, phone number, amount of payment, and whether attempts have been made to contact the customer.

- Customer may be put at disadvantage from placing orders or other services if he/she cannot be contacted and the case is not resolved satisfactorily.

- Please make sure that you are able to keep in touch with FairyLand as customer's information may be shared with a dealer or companies in partnership especially if we are unable to contact the customer to resolve the case or if the dispute is deemed to be ill-intentioned and deliberate.

- Procedures described above are not applicable if customer can be contacted and the reason for dispute is reasonable.




 

 




 


Mileage Points


- This service applies to FairyLand members.

- 1 FairyLand mileage point equals to 1 US dollar.

- Mileage points for the order are updated once the order is confirmed to be received.

- Points can be used once you have 10 or more points in your account.

- Point use option will appear upon check-out. This is the only way to utilize the points and it is not possible to manually deduct points after placing order without going through this process.
For more information, please check our FAQ Board.






 





Combining/changing orders

* IMPORTANT: The system does not allow any changes to be made to the order that is placed and confirmed for security reasons. This includes email and order contents.



* If your order status is at [Incomplete/pending credit card] or [Order Received]:
- It is recommended that you place a new order with all the items you wish to include and cancel previous order.



* If your order has been paid already (ie. [Before Shipping] stage) and you wish to add more items,
- It is recommended that you place a separate order for the items you want to include and select [Combined Shipping] in the shipping zone at the checkout page.

- Existing order number MUST be written on the order comment section. Order may be cancelled otherwise.

- Delivery information on the orders MUST be identical.

- Please understand that adding items to the current order will reset the processing time according to the newer order.

- It may not be possible to accept the combined shipping request if the order is already at packaging stage or shipped out.
Please contact the administrator prior to making a new order if you are concerned.

- If you have already paid shipping fee for your first order and reached $820 or higher (eligible for automatic free shipping) after order combining,
shipping fee which you have paid for the first order will be returned as FairyLand Mileage Points.
It will NOT be partially refunded via Paypal or credit card.



* If your order has been paid already (ie. [Before Shipping] stage) and you wish to change the content of the order,
- Please contact the administrator via CS CENTER with your order number.





 

 










Order cancellation

- Any order with payment unconfirmed within 7 business days may be cancelled by the administrator. Please contact the administrator if you require longer grace period.

- Once the order is cancelled (by the administrator or the customer) it is not possible to change the status and new order must be placed.


If payment is unconfirmed (Order received stage)

- Order can be cancelled by going into order status page and clicking Cancel Order button on the right hand side.


If payment is made and confirmed (Before Shipping stage)

- Please contact the administrator for assistance.

- Complete refund less a restocking fee will be made.

- The products are made to order and hence cancellation of orders at payment confirmation can be very detrimental for FairyLand. Please make a careful decision when purchasing or cancelling orders.


Restock Fee

- No restocking fee/penalty is charged for cancellation requested within 4 days of the date of payment confirmation. Note, there may be fees involved (eg. foreign transaction fee charged by the credit card company) depending on the method of payment system. This is at customer's responsibility.

1. 25% restocking fee (from the total paid amount) for cancellation requested between day 5 and day 10 from the date of payment confirmation.

2. 40% restocking fee (from the total paid amount) for cancellation requested between day 11 and day 15 from the date of payment confirmation.

3. 50% restocking fee (from the total paid amount) for cancellation requested between day 16 from the date of payment confirmation till shipping.

- Date of payment confirmation: Date of transaction displayed by Eximbay or Paypal. Standard date and time of FairyLand Shopping Mall website is irrelevant as the date of confirmation can vary slightly between depending on the payment system used as well as the time difference in different countries.

- Cancellation requested date: Date/time displayed on the email received by the administrator or the post registered at CS Center/1:1 Care Center.


Refund

- Refund method will vary depending on the type of payment system.

- If refund via the same payment system is not possible (for example, account settlement has been completed and cancellation of payment approval is not possible) other methods such as wire transfer will be used.

- With wire transfer, any fee that may occur at the receiver's end is at customer's responsibility. Fees charged by the bank for sending international transaction will be paid by FairyLand.

- Other methods of refund may be utilized if there is a better option. Please contact the administrator for assistance.




 







Return & Exchange

- At Fairyland we try to process this matter as reasonable as possible, but please note that in some situations return/exchange/refund is not possible.

- Please contact FairyLand and follow our instructions before sending any item back to us. Fairyland is not responsible for any problems arising from item being sent back at customer's discretion.


Typical return/refund (due to change of mind)

- If any item needs to be returned, notify Fairyland and request returning within 10 days from receiving the item. Return request may not be accepted after 10 days.

- Returned item must be in unused state. Used item will NOT be accepted as a return in any circumstances.

- Box/package must be unopened, and all accessories, manual etc must be untouched.

- Orders placed by customer's mistake, items manufactured and stocked especially for the customer, change of mind after ordering will have 50% restocking fee if return is requested.
You will receive a complete refund less a 50% restocking fee and shipping fee.

- Shipping fee for returning the item is the customer's responsibility. We recommend that you get insurance when you return the item.
Please note that if returned item has not been received by Fairyland we cannot process the refund.

- Special order & items, demo items cannot be returned.


Goods damaged in delivery / defective goods

- If items have been damaged in delivery or you have received defective merchandise, customers must contact FairyLand within 7 days from receiving the package.

- Information such as order number, date of receiving the order and photographs of damaged/defective items are required.

- Processing depends on the nature of the defect or damages. We will provide to you with information and instruction after receiving request from you. Please do not return the item before contacting us.


Missing item in delivery

- If any item is missing from the order, customers must contact FairyLand within 7 days from receiving the package.

- Information such as order number, date of receiving the order and photographs of all items and boxes you have received are required.


Requesting exchange

- For exchange request, unless wrong item has been sent by our mistake, shipping fees for both to and from Fairyland are customer's responsibility.


 












Shipping & Delivery

* IMPORTANT
: Shipping document is prepared according to the delivery information on FairyLand order record.
Changing delivery address request can only be accepted if it is made via communication methods provided by FairyLand (eg. CS center, email).
Requests or messages sent using other methods (eg. messages or delivery address on Paypal) will not be accepted.


Processing Time

- Processing time refers to time taken to manufacture, process and package all the items in your order.

- It starts upon payment confirmation (ie. when order status becomes Item Processing) does not include Saturdays, Sundays and public holidays.

- Actual delivery timeframe may vary depending on factors such as customs clearance and holiday seasons of different regions and nations.

- If more than one item is ordered, processing time for the order is determined by the item that takes the longest to be processed.

- Processing time may increase if any changes are requested by the customer.




Shipping methods & Region

- Only EMS (or EMS premium in some countries) is available as shipping method.

- Shipping fee depends on the Zone of the destination and is charged per order placed in.

- In Step 1 [Select Shipping Company], select EMS on the bottom of Shopping Cart page.

- In Step 2 [Select Zone], select the Zone in which your country is located in. This will NOT appear if your order is eligible for free shipping, for EMS premium zones, and for combined shipping requests.

- Shipping zone list may change as it is subjected to EMS shipping policy.

- If your country is not listed in one of the four zones, it means that the shipping is not possible by EMS. Please contact the administrator for inquiries.
Alternative shipping method (eg. EMS Premium), if must be used, generally costs more than EMS.

- FairyLand does not decide which countries fall under EMS Premium zones. EMS premium zones may be changed depending on the related country's policy and/or shipping company's policy.




Shipping Fee

- Shipping is free if the total price of purchased product is equal to or greater than $820, excluding EMS premium zone orders.

- Shipping fee only includes EMS shipping. Insurance or other commission fees are not included.


- For EMS Premium zones, manual email invoice will be sent after shipping fee is calculated according to the particular order. It may take up to 3 working days.




Shipping Zone

Zone Nations, States ( Use 'Ctrl+F' and search your zone. )
Zone1
CAMBODIA, LAOS, MACAU, MALAYSIA, MONGOLIA, MYANMAR, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, VIETNAM, China, Hong Kong, JAPAN
Zone2
BANGLADESH, BRUNEI DARUSSALAM, INDIA, INDONESIA, NEPAL, SRILANKA
Zone3
ALBANIA, ARMENIA, AUSTRIA, AUSTRALIA, AZERBAIJAN, BELARUS, BELGIUM, BOSNIA HERZEGOVINA, BULGARIA, CANADA, CROATIA, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ISRAEL, KAZAKHSTAN, LATVIA, LUXEMBOURG, MACEDONIA, NETHERLANDS, NEW ZEALAND, NORWAY, PAKISTAN, POLAND, PORTUGAL, ROMANIA, RUSSIAN Federation, SAUDI ARABIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED KINGDOM, UZBEKISTAN, YUGOSLAVIA, UNITED ARAB EMIRATES, UNITED STATES OF AMERICA (U.S.A, continental and Hawaii)
Zone4
ARGENTINA, BRAZIL, CHILE, ECUADOR, MEXICO, PANAMA, PERU
EMS Premium Zone
Italy, Guam, Puerto Rico, KUWAIT, GABON, Martinique, Republic of South Africa (RSA), Lietuva, ICELAND
(Invoice email will be sent out manually after shipping fee calculation is made.)
Combine Shipping
Combining with existing FairyLand order which is at [Item Processing] stage.
Order number MUST be written on order comment section at check out page.


About Customs & duties

- Fairyland is not responsible for customs and duty of different countries.
In some cases items must be declared, and depending on the country customs duties may need to be paid.
Please find out about customs and duty of your country beforehand, and write your request on the order comment if you have any.

- We are not responsible for any problems arising from the customers' requests regarding customs.