| Delivery Guide |
- IMPORTANT! -- Shipping is made to the delivery information on FairyLand order form. Changing delivery address request can only be accepted if it is made via communication methods provided by FairyLand (eg. email, CS center, 1:1 care center). Requests or messages sent using other methods (eg. messages or delivery address on Paypal/Eximbay) will not be accepted.
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| Estimated Delivery Time |
- Estimated delivery time includes time taken to process all the items on your order as well as the actual delivery timeframe.
- Processing time does not include weekends and public holidays.
- Actual delivery timeframe may vary depending on public holiday etc of different regions and nations.
- If more than one item is ordered, processing time for the order is determined by the item that takes the longest to be processed.
- Processing time may increase if any changes are requested by the customer.
- Please understand that shipping preparation time is normally not short as most of the items are not mass-produced - they are manufactured upon payment confirmation. Product processing time starts from the time of payment confirmation, not the time of ordering.
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| Selecting shipping method and region |
- Only EMS (or EMS premium in some countries) is available as shipping method. It is safe and inexpensive way of shipping compared to other shipping methods.
- Orders with total price less than $600 will be charged for shipping fees.
- Shipping fee depends on the Zone of the destination, and is charged per order placed in.
- In Step 1 [Select Shipping Company], select EMS on the bottom of Shopping Cart page.
- In Step 2 [Select Zone], select the Zone in which your country is located in. Shipping price will be automatically calculated.
- FairyLand office is situated in Korea, and the 4 Zones are set according to the EMS policy. The list may change as it is subjected to EMS shipping policy.
- If your country is not listed in one of the four zones, it means that the shipping is not possible by EMS. Please contact the administrator for inquiries. Note: alternative shipping method (eg. EMS Premium) is used which costs more than EMS.
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| Shipping Fee |
- Shipping is free if the total price of purchased product exceeds $600.
- If there is a notice regarding shipping policy (duration, cost etc) in Notice & Event board, that policy is followed first.
- Shipping fee only includes EMS shipping. Insurance or other commission fee are not included.
- If there is any problem or concern regarding shipping fee while placing your order, complete the order form and contact the administrator before making any payments.
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| Shipping Zone |
| Zone |
Nations, States ( Use 'Ctrl+F' and search your zone. ) |
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| Zone1($20) |
| CAMBODIA, LAOS, MACAU, MALAYSIA, MONGOLIA, MYANMAR, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, VIETNAM, China, Hong Kong | |
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| Zone2($30) |
| BANGLADESH, BRUNEI DARUSSALAM, INDIA, INDONESIA, NEPAL, SRILANKA |
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| Zone3($35) |
| ALBANIA, ARMENIA, AUSTRIA, AZERBAIJAN, BELARUS, BELGIUM, BOSNIA HERZEGOVINA, BULGARIA, CANADA, CROATIA, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, Georgia, GERMANY, GREECE, HUNGARY, ICELAND, IRELAND, ISRAEL, KAZAKHSTAN, LATVIA, LUXEMBOURG, MACEDONIA, MOLDOVA, NETHERLANDS, NEW ZEALAND, NORWAY, PAKISTAN, POLAND, PORTUGAL, Republic of Montenegro, Republic of Serbia, ROMANIA, RUSSIAN Federation, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED KINGDOM, UZBEKISTAN, YUGOSLAVIA, Australia, United States (U.S.A, continental. Please contact administrator for non-continental destination) |
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| Zone4($50) |
| ARGENTINA, BOLIVIA, BRAZIL, CHILE, COLOMBIA, COSTARICA, ECUADOR, GUATEMALA, MEXICO, PANAMA, PARAGUAY, PERU, Italy(EMS Premium), Guam (EMS Premium), Puerto Rico(EMS Premium), KUWAIT(EMS Premium) |
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| IMPORTANT! About customs |
- Fairyland is not responsible for customs and duty of different countries. In some cases items must be declared, and depending on the country customs duties may need to be paid. Please find out about customs and duty of your country beforehand, and if you have any requests, do notify us when you place your order in.
- We are not responsible for any problems arising from the customers' requests regarding customs.
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